1. Booking Your Holiday
To secure your booking you should complete and sign the Booking Form and forward to the Company together with the relevant payment (see Section 2 below). A contract will exist when we issue our confirmation invoice. Special requests should be indicated on the booking form. The Company will try and arrange for special requests to be met but these cannot be guaranteed. The Company will not be liable if any special request is not met. If you arrange your holiday direct with the Company all correspondence will be forwarded to the lead passenger on the booking form unless otherwise stipulated. If your booking is made through a travel agent all communications by the Company will be made to that address.
A deposit of 50% of the holiday cost, is payable together with a completed and signed booking form. Upon receipt of this the Company will forward our confirmation invoice and payment of the balance is due no later than 24 hours. Remaining amount will charge from you 7 days before arrival. If the booking is made within 7 days of arrival, full payment is required at the time of booking.
3. Price Policy
The price of your holiday will be confirmed on booking. When you have booked your holiday and paid your deposit or the full amount, the price of your holiday as shown on your confirmation invoice is guaranteed and will not be subject to any changes or surcharges unless you elect to change the confirmed booking (see Section 5). At no time is the Company liable to give a breakdown of costs due to the nature of the holiday bought by the client. Due to the financial commitments being made by the above Company we regret we are not able to make reductions in holiday prices. Those holidays which have not been completed within those date bands detailed within the relevant price panels will be subject to an applicable reduction or increase.
4. Cancellation By You
Any cancellation by the client must be advised in writing to the Company (signed by the same person who signed the booking form). Cancellation will only come into effect on the day written advice is received by the Company. Upon receipt the following charges will be payable by the client, depending upon the number of days prior to departure Days prior to departure date when of holiday written advice of cancellation received, payable Up to 45 Days prior deposit forfeit, 21 Days prior 30%, 15 Days prior 60%, 7 Days prior 75%, 7- 3 Days prior 90%, 2-0 Days prior 100%. The charges will be advised at the time of booking.
5. Changes Made to a Confirmed Booking
This facility is available as free of charge 21 days prior from arrival date. After alteration of a booking within 21 weeks of arrival date may incur additional costs.
6. Alteration to a Confirmed Booking whilst Abroad
We regret that no credit or refund is possible for any unused services provided in the cost of your holiday. If you decide to alter your travel arrangements whilst abroad this is your own responsibility and the Company s Agents are not responsible for any extras or difficulties that may arise with onward travel as a result of such alterations. No credit or refund is possible for any lost, mislaid, stolen or destroyed documents which could be the subject of a claim on your own insurance.
7. Cancellation Or Alteration By us
We reserve the right to cancel your holiday at any time. In the event of the Company having to alter, amend or cancel the holiday on or before the date when the balance of payment becomes due, you will be offered a choice of an alternative holiday of at least comparable standard if available and if this is not acceptable, a full refund of all monies received by the Company will be due. In the unlikely event that we have to cancel or materially alter a holiday after the due date (always providing that the balance has been paid) but more than 21 days before the intended date of arrival, compensation of €10 per person per affected day will be paid to the client or €20 per person per affected day in the event of cancellation or material alteration within 14 days of the intended arrival date. In accordance with EU Regulation 2111/2005. Circumstances amounting to force majeure include any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid such as war or threat of war, civil strife, riot, terrorist activity, industrial dispute, natural or nuclear disaster, fire, sickness, bad weather, the acts of any Government or public authority and all similar events which are beyond our control. It is regretted that under such circumstances there will be no compensation payable. Please note, we are reliant on information provided by the Foreign Office.
8. Our Responsibilities
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner . The contractual terms of the companies that provide the transportation, hotel accomodation and guidance services for your travel arrangements.
9. Responsibility Of The Client
Any passports, visas, insurances, health certificates, International Driving Licences and other travel documents required for the holiday must be obtained by the client, whose responsibility it remains to ensure that these are all in order and to meet any additional costs incurred (whether by the client or by the Company on the clients behalf) as a result of failure to comply with such requirements. You are responsible to arrive at stated departure times and places and any loss or damage which you suffer through failure to do so lies with you. The Company has no liability whatsoever to you through your failure to do so. The Foreign & Commonwealth Advice Unit may have issued information about your holiday destination. Your right to a refund and/or compensation from us is set out in Section 7.
Most problems can be sorted out straight away if we know about them. If you have a complaint you must report it immediately and directly to the supplier (e.g. Hotel Manager), or the emergency contact numbers provided with your travel documents. If you fail to follow this procedure, this may affect your rights under this contract, as we have been deprived of the opportunity to investigate and rectify the problem. Problem must be resolved locally. Your complain and full details must be received in writing to company’s Customer Assistant, within 1 day.
We believe it is essential to take out our travel insurance when you go on holiday. Company have not arranged a tailored insurance policy. you have to arrange your own insurance.